Peter

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  • What is Bundl?

    Bundl is a new technology platform, created and managed by Sound Travel Group Ltd. You can now bundl tickets with your own choice of hotel stay. Dynamically bundling and securing your own fuller ev...

  • I need to cancel my package, can I get a refund?

    Our Bundls are non-refundable unless an event has been cancelled or rescheduled. You may be entitled to a refund if your original event was rescheduled. If you did not book directly through Bundl, ...

  • Do you need the rest of my parties names?

    We only require the name of the lead guest, however if you have more than one room booked and will be checking in separately, submit a general request through our support site and we'll update the ...

  • Can I change my hotel?

    We work with our hotel partners to contract the amount of rooms linked to specific tickets you may purchase on our website, or through Ticketmaster. This does mean we are unable to amend the hotel ...

  • My package confirmation is incorrect, how can I fix this?

    We are sorry you have spotted an error within your account area. Please submit a ticket on our support site letting our team know what you were expecting to see and we'll work quickly to get this r...

  • How to I extend my stay?

    We offer the option to add extra nights to your booking on the time of booking based on availability. If you wish to purchase extra nights at a later date, please login to your booking to see if ex...

  • I need special access for my tickets

    Please contact us before you make your purchase so we can assist you with sorting out your tickets. If you are in need of special access and you have already purchased your tickets. Please send thr...

  • Does my package include transport to the venue?

    Our packages do you not include transportation at this time. You can view details of the popular travel routes within your package confirmation in your account area.

  • My friend transferred the tickets through Ticketmaster, why haven't I had any updates on the hotel yet?

    Bundl only receive the original booking names from the time of purchase, we do not get any further updates when you use the transfer option in the Ticketmaster app, or if you amend a name in your a...

  • When will my tickets arrive?

    If you booked direct on Bundl, e-tickets will be available no later than 14 days before the event takes place. We will email you to let you know these are ready to download.  If you booked with a p...